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MAP Fall Webinar Series – IMR Inc.
September 16, 2020 @ 1:00 pm - 2:00 pm
Vehicle Service and Repair Trends & Consumer Perception and Service Expectations Amid the Pandemic – Bill Thompson
IMR will discuss vehicle service and repair trends that have emerged from their Weekly Vehicle Maintenance Monitor and their Consumer Auto Maintenance tracking studies. Topics will include channel share shifts, delayed maintenance trends, vehicle maintainer perceptions about visiting repair shops for service, their safety expectations from shops and more.
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